Guideline ElectronicsThe Music Store
Contact

We'd love to hear from you.

Real people, fast answers. Whether it's a product question, a custom build, or just to say hi — pick the channel that works best for you.

Send us a message

We typically reply within 4 business hours. Mark urgent and we'll prioritize it.

Reach us directly

📞
Phone
876-331-8054
Toll-free in JM / US
✉️
Email
hello@guideline.com
Replies within 4 hours
💬
Live chat
Tap the chat bubble
Mon–Sun, 8am–10pm
📱
WhatsApp
876-331-8054
Quick questions only

Opening hours

Open now · closes 8pm
Mon–Fri9am – 8pm
Saturday9am – 6pm
Sunday11am – 5pm
HolidaysReduced hours
Visit us

Our flagship store

The store, lesson rooms, repair workshop, and travel concierge desk — all under one roof.

📍

Guideline Electronics — Flagship

Shop #16 Simmonds Plaza · Ocho Rios, Jamaica

Departments

Reach the right team

Skip the general queue — email the team that owns your question.

🛒

Sales & products

Help choosing, bundle pricing, special orders.

sales@guideline.com
🚚

Shipping & orders

Tracking, address changes, missing items.

orders@guideline.com
↩️

Returns & refunds

RMAs, exchange labels, refund status.

returns@guideline.com
🛠️

Repair & warranty

Service intake, warranty claims, status updates.

service@guideline.com
🎓

Lessons & rentals

Schedule, billing, instructor requests.

lessons@guideline.com
✈️

Travel concierge

Bookings, itinerary changes, group quotes.

travel@guideline.com
🏢

B2B & wholesale

Schools, churches, studios, corporate.

b2b@guideline.com
📰

Press & media

Interview requests, brand assets, partnerships.

press@guideline.com
💼

Careers

Open roles and unsolicited applications.

careers@guideline.com

Prefer face-to-face?

Walk in, sit at the bar, try anything you see. Coffee's on us — guitar tea on request.

Get directions